Privacy Policy
Last updated: September 11, 2025
1. Introduction
At PARK BUZZ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parking management platform.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Payment information (processed securely through third-party providers)
- Vehicle information (license plate, make, model)
- Event attendance and booking history
- Communication preferences
2.2 Automatically Collected Information
We automatically collect certain information when you use our services:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Location data (with your permission)
- Cookies and similar tracking technologies
- Log files and analytics data
3. How We Use Your Information
We use your information for the following purposes:
- Provide and maintain our parking management services
- Process bookings and payments
- Send booking confirmations and updates
- Improve our services and user experience
- Communicate with you about your account and bookings
- Send marketing communications (with your consent)
- Comply with legal obligations
- Prevent fraud and ensure security
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, including payment processors, email service providers, and analytics services.
4.2 Event Organizers
We may share necessary information with event organizers to facilitate your parking bookings and ensure proper event management.
4.3 Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights and the safety of our users.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Payment Data Processing
5.1 Payment Gateway Integration
We use Razorpay as our payment processing partner to handle all financial transactions. When you make a payment, your payment information is processed directly by Razorpay, a PCI DSS compliant payment gateway.
5.2 Payment Information We Collect
For payment processing, we may collect and share with Razorpay:
- Payment amount and currency
- Transaction reference number
- Billing address and contact information
- Payment method details (processed securely by Razorpay)
- IP address and device information for fraud prevention
5.3 Razorpay's Data Handling
Razorpay processes your payment information in accordance with their privacy policy and applicable data protection laws. We do not store your complete payment card details on our servers. All sensitive payment data is handled securely by Razorpay's encrypted systems.
5.4 Payment Data Retention
Payment transaction data is retained for accounting, legal, and regulatory purposes as required by law. This data is stored securely and accessed only by authorized personnel for legitimate business purposes.
5.5 International Data Transfers
Payment data may be processed by Razorpay's servers located outside India. Such transfers are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Secure data centers and infrastructure
- Employee training on data protection
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
- Withdraw consent: Withdraw consent for data processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of our services.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
12. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: legal@parkbuzz.com
Phone: +91-9727772798
Address: Jagatpur Road, Ahmedabad, Gujarat, 382470, India