Cancellation & Refund Policy
Last updated: September 11, 2025
Introduction
This Cancellation & Refund Policy outlines the terms and conditions for cancelling your parking bookings and receiving refunds through PARK BUZZ. By making a booking, you agree to the terms outlined in this policy.
Cancellation Scenarios
Customer-Initiated Cancellation
Cancellation allowed up to 24 hours before event
You can cancel your parking booking up to 24 hours before the event start time for a full refund.
Full refund within 5-7 business days
Last-Minute Cancellation
Cancellation within 24 hours of event
Cancellations made within 24 hours of the event may be subject to a cancellation fee.
Partial refund (50-75% depending on timing)
Event Cancellation by Organizer
Full refund guaranteed
If the event is cancelled by the organizer, you will receive a full refund regardless of timing.
Full refund within 3-5 business days
No-Show
No refund for no-shows
If you fail to arrive at your designated time without prior notice, no refund will be provided.
No refund
How to Cancel Your Booking
- 1.Log into your PARK BUZZ account
- 2.Navigate to "My Bookings" section
- 3.Find the booking you want to cancel
- 4.Click on "Cancel Booking" button
- 5.Select cancellation reason from dropdown
- 6.Confirm cancellation request
- 7.You will receive email confirmation of cancellation
Special Circumstances
Force Majeure Events
In case of force majeure events (natural disasters, government restrictions, etc.), we will work with you to provide appropriate solutions, which may include full refunds or rescheduling options.
Technical Issues
If you experience technical issues that prevent you from using your booking, please contact our support team immediately. We will investigate and provide appropriate resolution, including full refunds if the issue is on our end.
Medical Emergencies
In case of medical emergencies, we may consider special refund arrangements. Please contact our support team with relevant documentation for consideration.
General Refund Policy
Refunds are processed based on the specific circumstances of each booking and the policies of the event organizer. The following general principles apply:
- Refunds are processed to the original payment method used for the booking
- Processing times may vary depending on the payment method and bank
- All refund requests are subject to verification and approval
- Refund amounts may be subject to processing fees in certain cases
- Refunds are processed in the same currency as the original payment
Refund Scenarios
Event Cancellation by Organizer
If an event is cancelled by the organizer, you will receive a full refund of your parking booking fee.
Event Postponement
If an event is postponed, you can choose to receive a full refund or transfer your booking to the new date.
Technical Issues
If technical issues prevent you from using your booked parking spot, you will receive a full refund.
Force Majeure Events
In case of natural disasters, government restrictions, etc., we will provide full refunds or rescheduling options.
Non-Refundable Items
- Processing fees and service charges
- Convenience fees for certain payment methods
- Bookings cancelled less than 24 hours before the event
- No-show bookings without prior cancellation
- Bookings for events that have already started
- Refund requests submitted more than 30 days after the event
How to Request a Refund
- 1.Log into your PARK BUZZ account
- 2.Navigate to "My Bookings" section
- 3.Find the booking you want to refund
- 4.Click "Request Refund" and provide a reason
- 5.Submit your request and wait for confirmation
- 6.Alternatively, contact our support team directly
Partial Refunds
In certain circumstances, we may offer partial refunds:
- If you arrive late and miss part of the event
- If there are service disruptions during the event
- If the event is shortened due to weather or other factors
- If you upgrade or downgrade your parking spot
Process Timeline
Immediate — Request Submitted
You submit a cancellation/refund request through our platform or contact support
1-2 Business Days — Request Processing
We review your request and verify eligibility
3-7 Business Days — Refund Processing
Refund is processed through Razorpay to your original payment method
5-10 Business Days — Refund Received
Refund appears in your account (timing depends on your bank)
Refund Processing Details
All refunds are processed through Razorpay, our secure payment gateway. Refunds will be credited to the original payment method used for the booking.
Refund Methods & Timeline
- Credit/Debit Cards: 5-7 business days
- Net Banking: 3-5 business days
- UPI: 1-3 business days
- Digital Wallets: 2-4 business days
Refund Amount Calculation
The refund amount will be calculated based on:
- Time of cancellation relative to event start
- Any applicable cancellation fees
- Processing fees (if applicable)
- Tax refunds (as per applicable laws)
Dispute Resolution
If you disagree with a cancellation or refund decision, you can:
- Contact our customer support team for review
- Provide additional documentation to support your case
- Request escalation to a supervisor
- File a formal complaint through our support system
Contact Information
For cancellation and refund-related inquiries, please contact us at:
Email: legal@parkbuzz.com
Phone: +91-9727772798
Address: Jagatpur Road, Ahmedabad, Gujarat, 382470, India
Policy Updates
We reserve the right to update this Cancellation & Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.